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TBExG Recognised by APQC for Excellence in Knowledge Management

EDGE Webinar on the DPDPA and India Inc’s Privacy Readiness

World Privacy Day’s EDGE webinar spotlights DPDPA readiness for India Inc

Turning Complaints into Catalysts for Customer Delight

“We’ve doubled the business in the last five years and aspire to double it again in the next five”, says Sunil D’Souza in a Leadership Series EDGE webinar

Tata AIG learns Customer Engagement Practices from Titan

Tata AIG, with the aim of enhancing customer experience and providing peace of mind for customers, is working on improving its Call Centre training modules and thus enhancing the skills of its outsourced partner employees.